Payment disputes, handled.

Provela builds software that helps online marketplaces and merchants respond to payment disputes, so less revenue is lost and less time is spent on paperwork.

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Less lost revenue

Disputes are time-sensitive and tedious. Software keeps them from slipping through.

Less manual work

Your team spends time on customers, not on assembling documents for each case.

You stay in control

You decide what gets submitted. Provela never holds or moves your funds.

Who it's for

Online marketplaces and merchants that accept card payments and see disputes as part of doing business, particularly service businesses where each transaction is unique.

Contact

Questions, or interested in early access? Write to us.

contact@provela.co

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Terms of Service

Last updated October 28, 2026

These terms govern use of the software and services provided by Provela, Inc. ("Provela", "we"). By using the services you agree to them on behalf of your business.

The service

Provela provides business software. You remain responsible for your business and the accuracy of the information you provide. Provela does not hold or transmit funds and does not provide legal, financial, collection or credit services.

Fees

Applicable fees are agreed before you use a paid service. Third-party provider fees are separate.

No guaranteed outcome

Outcomes are decided by third parties. Provela does not guarantee any particular result.

Acceptable use

You may not use Provela to submit false or misleading information, or for any unlawful purpose.

Liability

To the extent permitted by law, Provela's total liability for any claim is limited to the fees you paid in the twelve months before the claim.

Cancellation and refunds

Either party may end the service at any time, with no cancellation fees. If you believe you were charged in error, contact us within 30 days and we will review and refund any incorrect charge.

Contact

contact@provela.co

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Privacy Policy

Last updated October 28, 2026

This policy explains how Provela, Inc. handles information when you use our website and services.

Information we process

Contact details you give us, information you choose to share to use the services, and basic technical data needed to run and secure them. We do not see or store full card numbers.

How we use it

Only to provide, secure and improve the services. We do not sell personal information.

Retention

We keep data only as long as needed to provide the services and meet legal obligations, and delete it on request.

Your rights

To request access, correction or deletion of your information, email contact@provela.co.